nuzstar Privacy Policy

Who We Are

nuzstar is a Philippines-based online gaming platform accessible at nuzstar.net, offering sabong, sports betting, live casino, slot games, and bingo to registered players. nuzstar operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR) and is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

For the purposes of this Privacy Policy, nuzstar acts as the Personal Information Controller (PIC) in respect of personal data collected from players, prospective players, and visitors to nuzstar.net. As PIC, nuzstar determines the purposes for which and the means by which personal data is processed.

Our designated Data Protection Officer (DPO) can be reached at the contact details listed in Section 15 of this Policy. The DPO is responsible for overseeing nuzstar's compliance with RA 10173 and for responding to data subject inquiries and requests.

Data We Collect

nuzstar collects personal data across several categories depending on the nature of your interaction with the platform. The table below summarises the main categories of personal data we hold and their primary purpose:

nuzstar does not collect sensitive personal information — such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation — unless required by applicable law or expressly consented to by you.

How We Collect Your Data

nuzstar collects personal data through the following channels:

3.1 Directly from You

• During account registration, when you provide your name, date of birth, contact details, and preferred payment method
• When you complete KYC verification by submitting identity documents
• When you contact nuzstar via live chat, email, or our support channels
• When you participate in promotions, surveys, or feedback requests
• When you set responsible gaming preferences such as deposit limits or self-exclusion requests

3.2 Automatically Through Platform Use

• Technical and behavioural data collected automatically as you navigate nuzstar.net, including IP address, device identifiers, session data, and clickstream activity
• Cookies and similar tracking technologies as described in Section 9 of this Policy
• Game logs and transaction records generated each time you place a wager, deposit funds, or request a withdrawal

3.3 From Third Parties

• Identity verification results from licensed KYC and AML screening providers
• Payment confirmation data from GCash, PayMaya, BDO, BPI, and Metrobank processing partners
• Fraud and risk signals from licensed fraud detection service providers
• Regulatory watchlist data from government and PAGCOR-mandated screening databases

How We Use Your Data

nuzstar uses the personal data we collect for the following documented purposes:

• Account Management: Creating, maintaining, and managing your nuzstar player account, including authentication, account recovery, and settings management
• KYC and Age Verification: Verifying that you are at least 21+ years of age and confirming your identity in accordance with PAGCOR licensing requirements and RA 9287 (Anti-Illegal Numbers Game Law)
• Payment Processing: Executing your deposit and withdrawal requests through your chosen Philippine payment method
• AMLA Compliance: Monitoring transactions for suspicious activity and reporting as required under the Anti-Money Laundering Act (RA 9160 as amended) and PAGCOR AML directives
• Platform Security and Fraud Prevention: Detecting and preventing unauthorised access, multi-accounting, bonus abuse, and other fraudulent or prohibited conduct
• Customer Support: Responding to your queries, complaints, and requests through our 24/7 support channels
• Responsible Gaming: Monitoring your gaming behaviour to identify potential problem gambling indicators and enforcing self-exclusion or limit requests you have submitted
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the nuzstar platform, game offerings, and user experience
• Marketing Communications: Sending you promotional offers and updates where you have opted in to receive marketing communications — you may opt out at any time
• Legal and Regulatory Compliance: Fulfilling nuzstar's obligations under applicable Philippine law, PAGCOR licensing conditions, and National Privacy Commission requirements

nuzstar will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing another lawful basis for processing.

Legal Basis for Processing

Under the Data Privacy Act of 2012, nuzstar processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the nuzstar Terms & Conditions you accepted at registration — including account management, payment processing, and KYC verification
• Legal Obligation: Processing required to comply with applicable Philippine law, including PAGCOR licensing conditions, the Anti-Money Laundering Act, and National Privacy Commission regulations
• Legitimate Interests: Processing for fraud detection, platform security, responsible gaming monitoring, and platform performance improvement, where these interests are not overridden by your privacy rights
• Consent: Processing for marketing communications and optional data sharing arrangements, where you have given clear, informed, and freely revocable consent

Sharing Your Data

nuzstar does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• KYC and Identity Verification Providers: Licensed third-party providers engaged to verify your identity and age in compliance with PAGCOR requirements
• Payment Processors: GCash, PayMaya, BDO, BPI, Metrobank, and their respective processing partners, solely for the purpose of executing your deposit and withdrawal transactions
• Fraud Detection and AML Screening Services: Licensed service providers that help nuzstar detect and prevent financial crime and platform abuse
• Customer Support Technology Providers: Providers of live chat, ticketing, and email support platforms used to deliver nuzstar's 24/7 support service
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulatory directive
• Legal and Professional Advisers: Lawyers, auditors, and compliance consultants engaged by nuzstar, subject to professional confidentiality obligations

All third-party recipients of nuzstar player data are subject to data processing agreements that require them to handle personal data in accordance with RA 10173 and nuzstar's data protection standards. nuzstar remains responsible for ensuring that these recipients provide sufficient data protection guarantees.

International Data Transfers

Some of nuzstar's third-party service providers — including game content licensors and cloud infrastructure providers — may process personal data outside of the Philippines. Where such transfers occur, nuzstar ensures that adequate safeguards are in place in accordance with NPC guidelines on cross-border data transfers, including:

• Standard contractual clauses approved by the National Privacy Commission or equivalent regulatory body
• Transfers to countries that provide an equivalent level of data protection as recognised under Philippine law
• Binding corporate rules where the recipient is part of a group of companies with NPC-approved data protection standards

You may request details of the safeguards applied to any specific international transfer of your personal data by contacting nuzstar's Data Protection Officer as described in Section 15.

Data Retention

nuzstar retains personal data only for as long as is necessary for the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and PAGCOR licensing conditions:

• Account and KYC Records: Retained for a minimum of 5 years from the date of account closure, as required by PAGCOR and AMLA regulations
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with RA 9160 (AMLA) record-keeping requirements
• Support Communications: Retained for 3 years from the date of the interaction, or longer where relevant to an ongoing dispute or regulatory investigation
• Marketing Consent Records: Retained for the duration of your consent and for 2 years thereafter as evidence of lawful processing
• Technical Logs: Retained for 12 months from generation, unless required longer for security investigation purposes

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised and aggregated data may be retained indefinitely for statistical and platform improvement purposes.

Cookies and Tracking Technologies

nuzstar uses cookies and similar tracking technologies on nuzstar.net to deliver a functional, secure, and personalised platform experience. The following categories of cookies are used:

9.1 Strictly Necessary Cookies

These cookies are essential for the nuzstar platform to function. They enable core features such as session management, login authentication, and security token validation. These cookies cannot be disabled without severely impairing platform functionality.

9.2 Functional Cookies

These cookies remember your platform preferences — such as your language setting, preferred game lobby view, and responsible gaming limit configurations — so that you do not need to reconfigure them on each visit.

9.3 Analytics Cookies

nuzstar uses analytics cookies to collect aggregated, anonymised data about how players navigate and use the platform. This information is used solely to improve platform performance, identify technical issues, and enhance the overall nuzstar user experience. No personally identifiable information is shared with analytics providers.

9.4 Managing Cookies

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use key platform features. Disabling functional or analytics cookies will not prevent you from using nuzstar but may reduce the quality of your experience.

Your Data Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by nuzstar. These rights may be exercised by submitting a written request to nuzstar's Data Protection Officer using the contact details in Section 15:

nuzstar will respond to all valid data subject requests within 15 business days of receipt. Where a request is complex or voluminous, this period may be extended by a further 15 business days, with written notice provided to you explaining the reason for the extension.

nuzstar will not charge a fee for processing data subject requests unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied or the request refused, with written reasons provided.

Children and Minors

nuzstar is strictly an adult gaming platform. In accordance with PAGCOR regulations and Philippine law, nuzstar does not knowingly collect personal data from any individual under the age of 21. 21+

Age verification is a mandatory step in the nuzstar account registration and KYC process. Where nuzstar discovers that an account has been registered by or on behalf of a person under 21 years of age, the account will be immediately suspended, all funds will be returned to the original deposit source, and the matter will be reported to PAGCOR as required.

If you are a parent or guardian and have reason to believe that a minor in your care has registered a nuzstar account, please contact our Data Protection Officer immediately using the contact details in Section 15. nuzstar will investigate and act on all such reports with urgency.

Security Measures

nuzstar implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Key measures include:

• Encryption: All personal data is encrypted at rest using AES-256 encryption. All data transmitted between your device and nuzstar servers is protected by TLS 1.2 or higher
• Access Controls: Personal data is accessible only to nuzstar staff and contractors who require it to perform their duties, subject to role-based access controls and confidentiality obligations
• Two-Factor Authentication: nuzstar offers two-factor authentication for player accounts and mandates it for all internal staff access to systems holding personal data
• Regular Security Testing: nuzstar conducts regular penetration testing and vulnerability assessments of its platform infrastructure
• Incident Response Plan: nuzstar maintains a documented data breach response plan that specifies notification timelines to affected players and the NPC in compliance with RA 10173
• Staff Training: All nuzstar staff with access to personal data receive data protection and security awareness training on appointment and at least annually thereafter

While nuzstar takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password and enabling two-factor authentication on your nuzstar account.

Third-Party Services

The nuzstar platform integrates with licensed third-party game providers, payment gateways, and support tools. These third parties operate their own privacy policies and data processing practices, which nuzstar has reviewed as part of its vendor due diligence process.

nuzstar has entered into Data Processing Agreements (DPAs) with all third-party processors who handle personal data on nuzstar's behalf. These agreements require third parties to:

• Process personal data only on documented instructions from nuzstar
• Implement appropriate technical and organisational security measures
• Assist nuzstar in responding to data subject requests within required timeframes
• Delete or return personal data at the end of the service engagement
• Notify nuzstar of any personal data breaches without undue delay

nuzstar remains the Personal Information Controller for all player data processed by third-party providers on its behalf and retains full accountability for compliance with RA 10173 in respect of such processing.

Changes to This Privacy Policy

nuzstar may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or NPC guidance. The effective date at the top of this page will always reflect the date of the most recent update.

Where changes are material — meaning they significantly affect your rights or how nuzstar uses your personal data — nuzstar will notify you by email to your registered address and display a prominent notice on the platform at least 14 days before the changes take effect.

Non-material changes, such as clarifications, typographical corrections, or updates to reflect minor operational changes, may take effect immediately upon publication. We encourage you to review this Privacy Policy periodically to stay informed about how nuzstar protects your data.

Your continued use of the nuzstar platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with any changes, you should cease using the platform and request account closure before the changes take effect.

Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nuzstar processes your personal data, please contact our Data Protection Officer through the following channels:

• Email (plain text — not a link): [email protected]
• Subject Line: Please include "Privacy / Data Request" in the subject of your email to ensure prompt routing to our DPO
• Live Chat: 24/7 live chat support available on nuzstar.net — reference "privacy request" when connecting
• Response Time: nuzstar will acknowledge your request within 3 business days and provide a substantive response within 15 business days

If you are not satisfied with nuzstar's response to a privacy concern or believe that your personal data has been processed in violation of RA 10173, you have the right to file a complaint with the National Privacy Commission of the Philippines. The NPC accepts complaints from Filipino data subjects in relation to the processing of their personal data by any Philippine-based Personal Information Controller.